Overview

We do not offer refunds, you can exchange or receive store credit for your purchase that is eligible, up to 90 days.

To be eligible for a exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Needles & Hooks
• Notions
• Patterns & Books

To complete your return, we require a receipt or proof of purchase.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: 100 Fourth Ave. Unit 28B St. Catharines, Ontario L2S3P1.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@pinkflowerladyyarns.com for questions related to refunds and returns.